Frequently Asked Questions

Sweet Encounter Bakery & Café’s menu is constantly expanding to create delicious allergy-friendly treats everyone can enjoy.  Hopefully the FAQ below will assist you in selecting the desserts and food right for you

 

What Products Are Gluten Free?

All our products are gluten free.  

What Products are Dairy and/or Egg Free?

Most of our foods are baked and prepared with dairy and eggs.  However, we do offer some products that are gluten, dairy and egg free.  We can accommodate most allergies.  If you need a dairy and/or egg free menu item, please specify when ordering. 

 

Are Your Products Tree Nut Free?

We do sell products containing tree nuts.  Our flour blends and other ingredients, unless noted, are nut free.  However, these ingredients are manufactured in a facility that also processes nuts.  We do use coconut milk and oil in some of our recipes. 

 

Are All Your Products Peanut Free?

Yes, all of our baked goods are peanut free. We are a peanut free facility.

 

Are All Your Products Soy Free?

We do use soy in some of our products.  Also, some of our purveyors may process soy in their facilities.  Most manufacturers are diligent to avoid cross-contamination, but that is outside our control.

 

Soy lecithin is either processed near or included in products we use, especially chocolate. Lecithin is an effective emulsifier and stabilizer, making it an important element in all kinds of food preparation. The process removes most of the primary allergens from soy, and the Food Allergy Research and Resource Program (FARRP) at the University of Nebraska-Lincoln (UNL) has found that it contains insufficient amounts to cause a reaction in most individuals.  While we strive to avoid purchasing products containing any form of soy, customers must decide for themselves what constitutes safe consumption.

 

Do You Use Artificial Dyes In Your Food?

Currently, we use food coloring containing dyes.   If you would like to order something dye-free, we will do our best to accommodate you. 

 

What Products Are Vegan?

Several of our products are gluten free and vegan.  We can also make any cake/cupcake flavor vegan.

 

Do you make Specialty cakes?

We do offer custom birthday and wedding cakes. Please call for more details on pricing.  

 

Store Policies

 

Ordering

Currently, we only accept orders via phone and online.  

Changes/Cancellations

We require a 48 hour notice by phone for all orders changes and/or cancellations.  We custom make all our desserts and foods especially for you and therefore need proper notification to change and/or cancel your order. 

 

Refunds

All products becomes the customer’s responsibility once you have left Sweet Encounter Bakery & Café and/or delivered to their destination.  Please beware that cakes, cupcakes, pie, cookies and dessert bars are very fragile so take proper care.

 

All perishable food items are made to order and are not eligible for a refund or return. If there is an issue with your order, please contact our office at 517-730-5005. We cannot accept returns or offer refunds if you did not like a product. If a product does not meet our standards, please notify a manager at our café to resolve the matter immediately or contact us at 517-730-5005.

All sales are final.